Customer Reviews:
Showing reviews 6-10 of 25
 Great Small Business Printer April 12, 2008
J. Rodriguez (Austin, TX USA)
1 out of 1 found this review helpful
I got this a few weeks ago for my small business. I print about 25-50 pages a day and scan frequently. The printing is fantastic. Sharp, super fast prints. The paper curls a little, but it's not a big deal to me since I mostly print invoices that end up stuck in a box anyway.
Envelopes do crease, but nothing terrible. I just hold the envelope steady with my finger and it very usable. If you print more than say 1 envelope a week, I'd search for an envelope printer or use labels instead.
The return address top corner does crease a bit and doesn't print well there. However, it's not bad at all for the main address and looks fine to me using Costco #10 envelopes.
Scanning is simple and not a ton of features...I find 300 DPI works well for magazine images to avoid Moire patterns. Photo scans are fine and I deal with graphics regularly. Scanning to PDF and email are very helpful.
I can also avoid the software with the user interface.
I have not faxed anything or copied anything yet. Will do so sometime soon to see how it it.
My main reason for 4 out of 5 stars is the loud hum it makes when printing, the slight crease in envelopes, and the annoying beeping when I open the paper tray. It gives off a lot of heat too - which can get warm in a small room.
**Tried it out on copying and it's faster than the copier place down the road. Excellent copying. Works GREAT in both VISTA and XP. No problems as a network printer.
 A Great Multifunction Laser Printer March 10, 2008
D. Mark
1 out of 1 found this review helpful
When I bought a new Apple iMac earlier this year, I found that my HP laserjet 3200 would not work with the new Apple Leopard OS and HP did not have drivers that would fix the problem. I went shopping at the local office supply stores and read the Amazon reviews and finally settled on this Brother printer. Wanted the speed of a laser printer and did not need color. Fax was important, copier useful and scanner a nice bonus. I was somewhat concerned after reading some of the reviews of this product by others but so far (2 months) I have had none of their problems. The 8460N worked right out of the box. Setup with the iMac was painless and I now have it set up as a bonjour printer attached to my new Apple Time Capsule. No problem with that setup either, once I realized I had to uninstall it as a USB printer and reinstall as a bonjour printer. When it is in sleep mode, it is completely quiet. When I send it a document, it wakes quickly, prints very quickly and will go back to sleep mode if not given more work to do. It does not make excessive noise while it is printing, relative to the HPs I have owned. And there is no noise when it is in sleep mode.
Compared to the HPs I looked at, this Brother seems well constructed and durable.
The only minor negative that others have also mentioned is that the printed pages are delivered in the cavity below the copier deck, which you can see in the picture of it. Not a major issue but can be a bit hard to get hold of all the pages from this spot.
So far I am completely satisfied with my decision to buy this printer and am comfortable recommending it without reservation.
 Worse printer ever produced February 13, 2008
Brian (Trinidad)
1 out of 1 found this review helpful
I have this printer for about 3 months and it just never stop giving problems. It was noisey and always saying no paper, called the technician and they replaced it. same problem. the technician said that was a problem with these printers. So I upgraded to a wireless
MFC-8870DW. that did not solve the problem.
If you look at it, its the same printer with a wireless card.
They took it back for repairs and gave me a refurbished 8460 as a loaner, and guess what same problem.
SO TAKE MY ADVICE, DO NOT PURCHASE BROTHER PRINTERS.
 Not bad, not great. December 11, 2007
E. Ho (Fremont, CA)
2 out of 2 found this review helpful
Featurewise, it's a nice printer, network attached and can scan directly to network shares / email addresses using presets (without a computer plugged into it). On the bad side, I purchased three of these, and had issues the first week. The first one developed a clicking sound in the feed (though it works without errors), and the second one started generating a spurious error message and refused to print, indicating that the toner was exhausted (even with a new cartridge). The solution to this was a reset procedure not covered by the user's manual, and required a call to Brother (which had pretty decent support). I've had other Brother fax machines before, and they are usually pretty bulletproof.
 minimal August 21, 2007
D. Locke (Amherst, NH USA)
2 out of 3 found this review helpful
Brother 7820N:
1. Cannot reliably print envelopes, including and especially #10. If that's important to you, find another machine.
2. Scan for fax very slow. VERY slow. Interminable.
3. Software minimal, very poorly designed. Fax and scan management thin, missing functions and management options.
4. Support (help; manuals; online) incomplete, inaccurate.
5. Will not automatically re-set after paper jam clear. (Have to power cycle.)
Everything about the machine says "absolute minimum"--fit, function, design, engineering, materials, assembly, software (incl driver).
A reasonable guess: Brother put the machine out there to hit a price point. Sold a bundle of them on the strength of early reviews.
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