March 18, 2004
More problems: the unit is now inoperable (see appended comments)

Additional Comments as of 2004-02-08:
1) The touch screen is now starting to malfunction. When I first turn the unit on I am getting many clicks (as if I am tapping the screen, which I am not). Also, later, if I even touch the case at the upper/right corner (not even near the actual display) the unit clicks (as if I am tapping the screen). Also upper sides of case sometimes.
2) Status of Toshiba Order for critical supplies (screen overlays and replacement styli):
Shipping is Waiting to Pack Order (from Toshiba account status)
In other words, they still don't have the items. About March 10, 2004 the screen overlays FINALLY arrived. Not a bad turnaround for something critical - two months. However, the unit is now inoperable, the screen does not respond. Did a total system reset, was operable for awhile. Then, screen clicking like a geiger counter it has stopped responding again.


Had to return mine, screen doesn't respond   February 3, 2004
Carol (Chatsworth, CA United States)
22 out of 25 found this review helpful

When I first took it out of the box, it didn't, but I thought that was because the battery needed to be charged. I did finally get it setup and working. It was beautiful. Then the screen started acting weird, I'd tap the scroll bar and the today screen would pop back up, or I'd tape the "next" button and a different program would flash and then go away and then back to the today screen. Sometimes I'd turn it on and the screen wouldn't respond, then all of a sudden it did again. It was getting so bad that I hard reset and still couldn't get the screen to respond. I tried calling Toshiba, who only offers 90 days tech support, and they said they'd have someone call me back. A week later, I called them again and a week later I called a third time. Finally, I couldn't get the unit to respond at all, so I called J&R (where I purchased it via Amazon link) and they told me to send it back. They'd check it out and IF they found a problem they'd exchange it and refund my shipping fee. A lot of hassle for a very expensive machine, Toshiba is awful. I hope J&R comes through, as they agreed. They were nice on the phone, I think they will.
I did get my new, replacement from J&R. I was charged for it and I'm still waiting for them to credit me for the one I returned to them. The new one works MUCH better! It's a pleasure to use. I've only let the battery run down once; it stays pretty good, 4 or 5 days with normal use. This screen works the way it should. It responds well and it's really quick. I restored from a backup on my CF card and was up and running in seconds. I really love it. I like the CF and SD card slots and the fast processor. I like it much better than the iPAQ 5455 I had.


unreliable!   January 30, 2004
21 out of 22 found this review helpful

i got my unit and as soon as i took it out of the box, i found that the screen would not respond to the stylus. so, i could not use it past the initialization stage! this unit has all sorts of problems that you can read about on forums, such as:

- screen taps not responding
- noise coming from the unit
- batteries not holding charge

although i was aware of bad experiences some people had, i really wanted the vga screen and thought i would try it out anyway...

turned out to be a big waste of time, since i had to wait about 3 weeks for this thing to get off back order!

i have purchased all kinds of technology items and have never had anything with such a major defect upon opening it; this is just unacceptable.